About

A customer-first operator with a service mindset.

I focus on building trust with customers and teammates — pairing technical problem-solving with the empathy and clarity that make complex work feel simple.

First 30 days · inheriting a book of business

The best saves happen before anyone realizes there is a problem.

Strong renewal management means identifying risk before it is obvious, slowing the chaos, removing blockers in the right order, and guiding the customer to safety. Then reviewing, finding patterns, and iterating so the next renewal is cleaner.

Key principles

  • Separate noise from real risk.
  • Once risk is clear, speed matters — delays compound.
  • Act early so the customer never feels the chaos.
  • Pattern recognition, prioritization, calm execution.
  • The best saves happen before “at risk.”
  • Every renewal teaches the system. Iterate and improve.

Listen first. Touch nothing. Take notes like a detective.

When I inherit an existing book of business or a customer success operation, I resist the urge to rearrange the furniture on day one. The first 30 days are for understanding — not optimizing.

  • Meet every customer I can. Ask what's working, what's annoying, and what they wish someone would just fix already.
  • Shadow the team. The playbook in Confluence and the playbook in practice are rarely the same document.
  • Audit the data — renewals, health scores, ticket trends, NRR. Trust the numbers, then go ask the humans why.
  • Identify the quiet wins worth protecting before I propose a single change. Every process has a reason — even the weird ones.

By day 30, I've earned the right to have an opinion. Then the real work begins — with context, trust, and a plan the team actually wants to ship.

Looking for the full picture?

View my résumé or read recommendations from people I've worked with.

Trusted by colleagues and cross-functional partners

LinkedIn Recommendations

Trusted by colleagues, teammates, and cross-functional partners

These LinkedIn recommendations highlight Clinton's strengths in customer success, collaboration, leadership, technical problem-solving, team support, and customer advocacy.

“I worked alongside Clinton at PhishMe/Cofense, and I can say without a doubt that he was one of the sharpest Solutions Engineers I have ever partnered with. Clinton had a genuine talent for stepping into any situation, no matter how tangled or unfamiliar, and finding a fix quickly. He was the person everyone wanted in the room when something broke, because he could diagnose a problem and solve it while others were still figuring out where to start. Beyond his technical instincts, Clinton had a real impact on how our team worked. He streamlined our release processes in ways that meaningfully reduced our time to value, turning what had been a slower, more cumbersome, and (frankly) confusing cycle into something far more efficient. That kind of process thinking, paired with hands-on technical skill, is rare. Any team that gets Clinton is getting someone who solves problems quickly, makes the people around him better, and builds systems that outlast his own involvement. I would work with him again without hesitation.”

Mark Bernardin

Senior Enterprise CSM | Cybersecurity SME (Sec+, SOAR Admin) | $8.5M Portfolio | 115% NRR | Strategic At-Risk Recovery | Big Four & Fortune 100 Expert

Mark worked with Clinton but on different teams.
View on LinkedIn— recommendation from Mark Bernardin
“I had the opportunity to work with Clinton and see his approach to customers who weren't always in a good mood. He had to quickly evaluate the situation, determine a game plan, and lay it out clearly. He never shied away from the tough conversations. I always admired his tenacity and style in these situations. Customers appreciated his approach and could feel his level of care. He was always quick on his feet and was able to interpret what the customer was really asking, in order to present a quick and needed solution. Clinton also excelled at bringing organization to chaos by helping to define and hone areas with no process. He had the ability to create a new process, clearly articulate it via documentation and then interpret it for colleagues and customers. His high technical aptitude came into play during multiple engagements. Clinton always demonstrated an approach of customer commitment I rarely see. He never shied away from complex situations and challenging enterprise customers. He brought a fresh attitude and level of calmness to every day, every situation. He is one in a million and any company would be better off with Clinton on the payroll.”
“There are very few individuals that can produce and care as much as Clinton. I worked with him for a few years and thoroughly enjoyed every minute. He took time out of his day to help his team. He strived to care, teach and lead his team to success. He is very knowledgeable and willing to learn anything new that might be thrown his way. I cannot express my gratitude in working with him and his ability to make himself available.”

Mitchell Gordon

Award-winning community builder with product manager, customer success, and training/onboarding experience. Specializes in Gainsight, Custify, Outreach, Zendesk, Salesforce, Jira, Confluence, HubSpot, and Spiceworks.

Mitchell worked with Clinton on the same team.
View on LinkedIn— recommendation from Mitchell Gordon
“Clinton is one of those rare colleagues that elevates the atmosphere and morale around him. His passion for collaboration and excellent service to both internal and external stakeholders is second to none. His talent and drive would be well suited to a customer success or engagement manager role - he would absolutely knock it out of the park! Any company would be lucky to have Clinton advocating for their success.”

Themes from Recommendations

  • Customer-first mindset
  • Strong collaboration across internal and external stakeholders
  • Team leadership and support
  • Willingness to learn new tools, systems, and workflows
  • Technical knowledge paired with service mindset
  • Strong fit for customer success, engagement management, and customer advocacy roles

Recommendations shown are based on LinkedIn recommendations received by Clinton Kosh.