Clinton Kosh
Portrait of Clinton Kosh
Open to Customer Success & Engagement roles

Clinton Kosh · Customer Success · Builder

Turning customer signals into momentum.

Customer success leader and builder. I help teams ship outcomes customers actually feel — pairing a service-first mindset with hands-on technical chops, from CRM workflows to a self-hosted AI server.

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Trusted by colleagues and cross-functional partners
Check Point Software TechnologiesDedroneCofense (formerly PhishMe)Bush School of Government & Public Service — Texas A&M UniversityIBM

Experience

Recent work history

  1. Customer Success Operations Manager / Customer Success Manager

    Check Point Software Technologies · College Station, TX (Remote)

    November 2020 — April 2026

    Owned a rotating book of 20–40 cybersecurity SaaS accounts — from sub-$50K customers to multi-million-dollar strategic relationships — with roughly $3M in account value under management at any given time.

    • Lifted portfolio visibility from 40% to 99% by standardizing account health, risk, renewal, and expansion tracking across Salesforce, Custify, and Jira.
    • Reduced churn to under 30% within one year through targeted retention playbooks, proactive outreach, health checks, and cross-functional escalation management.
    • Coordinated crisis response and incident resolution across Jira, AWS, Azure, and Salesforce, contributing to a 20% sales increase within 6 months through tighter operational alignment.
    • Built and maintained Customer Success Plans for enterprise customers — aligning business objectives, technical milestones, and stakeholder ownership — driving 90%+ CSAT and 70% retention.
    • Operated as the connective tissue between customers, product, and support — turning customer signals into prioritized action for the CS org.

  2. Customer Success Manager

    Dedrone · Sterling, VA (Remote)

    January 2020 — September 2020

    Customer success for an enterprise drone-detection platform — owning onboarding, engagement, and retention for a security-sensitive customer base.

    • Drove a 20% increase in renewals through proactive engagement, onboarding improvements, and tighter customer health and churn tracking.
    • Standardized enterprise onboarding to a repeatable one-month process, lifting customer engagement 25% within six months.
    • Helped secure stakeholder buy-in for a $3M deal by presenting AWS-hosted dashboards and live drone-detection workflows during high-profile customer tours.

  3. Technical Operations Center Manager — Reporter Triage & Vision / Solutions Engineer

    Cofense (formerly PhishMe) · Leesburg, VA (Remote)

    November 2015 — January 2020

    Led global support operations and L3 engineering for Cofense's phishing-defense product line — Reporter, Triage, and Vision — across a geographically dispersed team.

    • Mentored a remote team of Support Engineers across Reporter, Triage, and Vision, achieving 65% product coverage and a 90% average CSAT.
    • Stood up Confluence-based knowledge-sharing that deflected 30% of new tickets and cut First Response Time by 30 minutes within three months.
    • Delivered L3 support for integrated email-client security solutions, decreasing critical-issue resolution time by 25%.
    • Served as Scrum Master and interim Product Owner, accelerating release cycles 30% and cutting operational redundancy 20% within six months.

  4. User Services Manager — Bush School of Government & Public Service

    Bush School of Government & Public Service — Texas A&M University · College Station, TX

    February 2013 — October 2015

    Directed IT services and infrastructure for the Bush School — performance, budget efficiency, and operational workflows across an academic enterprise environment.

    • Cut operational costs 15% annually by overhauling video teleconference operations, hardware/software specs, disaster recovery, and networking.
    • Deployed a SpiceWorks ticketing system that boosted issue resolution efficiency 35% within six months and enabled self-service support.
    • Managed computing systems testing and application deployment in Docker and VMware, sustaining 99.5% uptime during peak periods.

  5. Enterprise Software Engineer

    IBM · Austin, TX

    June 2007 — February 2013

    Provided 24x7 enterprise support for the Lotus Notes/Domino suite to a global customer base.

    • Maintained 99.9% uptime and a 95%+ CSAT rating, consistently ranking in the top 10% of 85 engineers in the Austin division.
    • Built a cross-functional training system that expanded training materials 30%, reduced staff ramp-up 20%, and lifted team efficiency 25%.

Selected Projects

Built end to end. Shipped with intention.

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FeaturedMay 2026 — Present

RenewNudge℠

AI-powered Customer Success CRM

A fully functional, solo-built multi-tenant SaaS CRM for renewal tracking, account health, and retention workflows — taken from concept to working product using AI-assisted development.

ReactTypeScriptTanStack StartSupabaseTailwind
Jun 2026

CanIRunLocalAI

Privacy-first local hardware scanner for AI model feasibility.

A local-only scanner that answers the question most teams actually have before adopting on-device AI: what models can this machine realistically run? Generates a hardware report and recommends practical local models based on RAM, VRAM, GPU vendor, and use case.

PythonOllamallama.cppHardware Detection
Feb 2026 — Apr 2026

Personal AI Exploration Initiative

Self-hosted AI server for private chat, web search, persistent memory, and image generation.

A high-performance self-hosted AI server for local Stable Diffusion image generation, fine-tuning, and inference — showcasing hands-on GPU-accelerated computing on consumer hardware.

Stable DiffusionAutomatic1111ComfyUIForgeDocker
Jul 2026

SpotlightSaver

Local-only Windows utility for preserving Spotlight wallpapers.

A small, focused Windows utility that captures the current desktop or Windows Spotlight wallpaper before it rotates away, saving the image with matching local metadata — no uploads, no telemetry, no background service.

C#.NET 8Windows

LinkedIn Recommendations

Trusted by colleagues, teammates, and cross-functional partners

Read all recommendations →
“There are very few individuals that can produce and care as much as Clinton. I worked with him for a few years and thoroughly enjoyed every minute. He took time out of his day to help his team. He strived to care, teach and lead his team to success. He is very knowledgeable and willing to learn anything new that might be thrown his way. I cannot express my gratitude in working with him and his ability to make himself available.”

Mitchell Gordon

Award-winning community builder with product manager, customer success, and training/onboarding experience. Specializes in Gainsight, Custify, Outreach, Zendesk, Salesforce, Jira, Confluence, HubSpot, and Spiceworks.

Mitchell worked with Clinton on the same team.
“Clinton is one of those rare colleagues that elevates the atmosphere and morale around him. His passion for collaboration and excellent service to both internal and external stakeholders is second to none. His talent and drive would be well suited to a customer success or engagement manager role - he would absolutely knock it out of the park! Any company would be lucky to have Clinton advocating for their success.”

Brenda Gooshaw Samson

Director – Cyber Security Governance and Culture, Flowers Foods | Cyber Security Advisory Council, Utica University

Brenda worked with Clinton but on different teams.

What colleagues consistently call out

Customer-first mindsetStrong collaboration across internal and external stakeholdersTeam leadership and supportWillingness to learn new tools, systems, and workflowsTechnical knowledge paired with service mindsetStrong fit for customer success, engagement management, and customer advocacy roles

Recommendations shown are based on LinkedIn recommendations received by Clinton Kosh.

Reach out via LinkedIn United States · Remote
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